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Keeping our customers and our engineers safe is a top priority and we are working hard to deliver scheduled installations on time. We know that receiving your new connection from us is important and so we are doing everything that we can to make this happen. We are following government guidance and so at times it may be necessary to change your installation date to keep everyone safe.
If your installation doesn’t require an engineer to enter your home we can in most cases complete your scheduled installation, you will receive confirmation via email and text message regarding your installation. We will always keep you updated with any changes.
If you need a new line to be installed then this may take longer than usual, we will be able to provide you with an installation date, but this will be longer than our usual lead times. Unfortunately, these appointments may be subject to review as the government updates their guidance, but our team will keep you fully up to date on this so that you are kept informed every step of the way.
As more people are working from home and using the internet more for leisure it is important to know that our network can cope with the increase in usage from our customers. Our engineering team are working hard to complete a series of upgrades to grow our network capacity to ensure you can continue to enjoy a reliable broadband service.
We are keeping a close eye on our network to make sure that we monitor and respond to peaks in usage throughout the day and into the evening. We will continue to make any necessary changes if we need to.
It’s also important that we keep our people safe, all of the Origin team are set up to work from home, our support teams are operating and able to support you with any help that you need.
We may be busier than usual at times, we ask that you read our useful FAQs section at the bottom of our COVID19 page or please check out our help and support pages in the first instance, where you will be able to find the answers to your queries.
We have also invested in the Live Chat function, which is the most efficient way to contact us.
Here are some simple things that you can do to help you stay connected and get the best from your router:
As the COVID-19 virus continues to drive change and uncertainty for many of us in our daily lives, we want to reassure you that our team here at Origin Broadband is working hard to keep your network running as usual and that you can contact our teams in the usual way.
Everyone at Origin Broadband is committed to doing all it can to ensure that you can continue to use the internet, work and stay connected with your friends and family as demands on our network increase.
The engineering team has completed a series of upgrades, and we’ve installed new equipment to grow our capacity to ensure you can continue to enjoy a reliable broadband service.
This is a fast moving situation and we are committed to looking after our customers and our network and we will keep you updated with any changes.
Please stay home, stay safe and protect our NHS.
As most of us are now working from home we understand the importance of keeping entertained, informed, active and mindful while at home. So will be providing advice, tips and resources so you can stay safe and #StayHome
We hope that this page has answered any questions you might have about what we are doing to ensure you continue to enjoy a high quality broadband service from Origin. Below are a few frequently asked questions that might also help with any remaining queries you have: