The situation with the COVID-19 outbreak changes daily - please click here for more information, advice, and ways to stay entertained at home

ORIGIN

COVID-19
Update

Ensuring a great service in difficult times.

As the COVID-19 virus continues to drive change and uncertainty for many of us in our daily lives, we want to reassure you that our team here at Origin Broadband is working hard to keep your network running as usual and that you can contact our teams in the usual way.

Everyone at Origin Broadband is committed to doing all it can to ensure that you can continue to use the internet, work and stay connected with your friends and family as demands on our network increase.

The engineering team has completed a series of upgrades, and we’ve installed new equipment to grow our capacity to ensure you can continue to enjoy a reliable broadband service.

This is a fast moving situation and we are committed to looking after our customers and our network and we will keep you updated with any changes.

Please stay home, stay safe and protect our NHS.

Active installations
Already have a planned installation with us? Find out how we are working hard to keep things moving.
Want to join Origin?
We will have an update soon – please keep calling back.
Keeping you connected
We are working hard to keep you connected.

#StayHomeWithOrigin

#StayHomeWithOrigin

As most of us are now working from home we understand the importance of keeping entertained, informed, active and mindful while at home.
So will be providing advice, tips and resources so you can stay safe and #StayHome

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Frequently asked questions

We hope that this page has answered any questions you might have about what we are doing to ensure you continue to enjoy a high quality broadband service from Origin. Below are a few frequently asked questions that might also help with any remaining queries you have:

What is Origin Broadband doing to monitor the situation?
We are keeping a close eye on developments related to COVID-19. Our engineers monitor network performance 24/7 and 365 days a year.
Can I contact customer support?
Our support teams are all working remotely at home, we are on hand to deal with your queries, we have invested in our Live Chat Platform so please chat to us here
Can people work from home with Origin Broadband?
As more customers begin working remotely in response to COVID-19, Origin is doing its part to help you stay connected and productive. To accommodate increased usage, we have invested in our network and increased network capacity, our engineering teams are constantly monitoring the situation to ensure there are no issues for our customers.
What if my income has changed because of COVID-19 and I’m struggling to pay my bill ?
We want to ensure we fully support our customers and we are always looking at ways we can help, we know how important your internet connection is, so please contact a member of our team if you are having difficulties.
Why can’t I connect to the internet
There could be a few reasons for this, head to our help and support articles for assistance and advice: https://www.originbroadband.com/help-and-support/broadband
What happens if I am due to get Origin Equipment delivered?
Parcel Force are working hard to maintain service levels, although your parcel may take longer than usual to reach you. You can track your parcel on the Parcel Force website using your tracking number. In order to protect you and the delivery driver as much as possible, they will not be handing over the hand-held devices for signature, instead the driver will record the recipients first and second name.

Chat to us live

Our Live Chat function is the most efficient way to contact us