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Changes to Origin Prices 2021

What is happening?

The monthly prices for some of our products are being adjusted by November’s Consumer Price Index (CPI) + 3.9%.

What products/services are affected?

Our broadband packages, monthly call plans, anonymous call reject, call barring, call diversion, choose to refuse and static IP.

What products are not affected?

Add-ons where we currently apply no charge such as, 1471, 1571, Caller ID, Caller Display and Withhold Number will remain free of charge. Pence per minute call charges are not affected. Our Supersaver (pay in advance) broadband packages are not affected. Origin TV prices are not affected.

Why is this happening?

As inflation causes the cost of running a business to increase, we reluctantly have to pass some of this cost on to our customers. We need to invest in new technology and our networks to continue to improve the services we provide. We work hard to keep our costs down so we can minimise the impact on our customers and this means that the majority of our customers will only see an impact of less than 5p per day to their broadband package.

What have we been doing?

We have invested in our national network and equipment to improve the overall performance of our network. We have continued to provide customer support as we moved our teams to work from home. We are introducing new systems to improve our customer services further. We are finalists in the European Contact Centre & Customer Service Awards. We have developed our Origin TV service for customers to enjoy at a low cost.

When is it happening?

This takes affect from 1st March. If your package is affected, you will see your new payment amount on the bill you receive in February, which is due to be paid in March.

What do I have to do?

Nothing. The changes will be made to your account automatically and will show on the bill we send in February for your March payment.

What’s CPI?

More information on the CPI can be found here: Consumer price inflation, UK - Office for National Statistics

How much is 4.2%?

This table shows the impact on our most popular priced packages, your exact amount will be shown on the bill we send in February which is due to be paid in March:

Broadband Package Example Price Per month New Price From 1st March 2021 Monthly Price Adjustment Impact per day
Origin Broadband £19.99 £20.83 £0.84 £0.03
Origin Fibre £20.99 £21.87 £0.88 £0.03
Origin Superfast £23.99 £25.00 £1.01 £0.03
Origin Max Fibre £27.99 £29.17 £1.18 £0.04

Where can I get more information or help?

Use the Live chat service on our website or call our UK customer service team if you have any further questions or need our help.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!