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Hubs & other devices

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Changing Your Wireless Channel

Accessing your settings page

Open your web browser and type in in the address bar. This will bring you to the login screen for your router interface. The username and password are both set to ‘admin’ by default (if you’ve changed this, then please enter your specified details).


Changing the channel

Navigate to ‘Wireless’ within the ‘Advanced Settings’ menu on the left-hand side.

Change the ‘Control Channel’ to a less congested channel. You can test which channel is the best for you by running a speed test (over wireless) for each one. Alternatively, a range of free software is available to find the least congested channel.

Services - setup

Anything else?

If you’re using an older device, it may help to improve your wireless connection by changing your ‘Channel Bandwidth’ to 20 MHz. If you’re still suffering from interference, try changing this to 40MHz.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!