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Need Help?

Hubs & other devices

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Checking Your Connection Speed

For guidance on internet speed testing, we have a dedicated article here.

Accessing your settings page

Open your web browser and type in in the address bar. Open your web browser and type in in the address bar. The username and password are both set to ‘admin’ by default (if you’ve changed this, then please enter your specified details).

Changing your settings

Navigate to ‘System Log’ within the ‘Advanced Settings’ menu on the left-hand side.

Select ‘DSL Log’ from the top menu bar – it’s the second option from the right.

In the ‘Line Stats’ table, look for ‘Data Rate’. This is the downstream/upstream rate at which the router is connected. This means it’s more reliable than doing a speed test through a website as it removes all interference and deterioration caused by your cables, WiFi signal, and computer.

The figures shown are in Kbps, but you can convert them to Mbps easily using Google.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!