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Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Connecting to a Wireless Network

Finding the router

To connect to your wireless router, you will need to know your wireless network name and password. These will be printed on a card or sticker supplied with your router.

Once the router is powered up, click the network icon on your device. It should look something like this:


From here, you'll see a list of available networks appear. Find your router's name from the list and select 'connect'.

Connecting up

You'll be asked for the network security key. This is the wireless key shown on the sticker or card which came with your router. Please enter the exact password as it is written on the sticker/card, being mindful that these passwords are case sensitive.

You might be asked to choose what type of network this is: home, work or public. After this, you may then be asked to create a 'Homegroup'. If you're not going to use the Homegroup feature, or if you're unsure as to what this means, click 'Cancel'. If you do want to set up a Homegroup, select 'Next' and follow the prompts on screen.

You should now be connected to your wireless network. If you would like any additional guidance, feel free to get in touch and our tech support team will be happy to help.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!