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Need Help?

My Account

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Logging in to My Account

How do I log-in?

First, navigate to

Portal  Login

Now enter your username, this is typically the email address that you signed up with and receive emails from Origin on. Next, enter the password you created for your account, if this is your first time on the portal then click "Forgotten Password" to finish creating your portal.

I can't remember my details

If you have forgot your log-in details, you can try resetting your password via the forgot password link on the log-in page.


Your username will be the email address that you signed up with.

Still unable to log-in?

If you’re still unable to log on, please get in touch.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!