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Frequently Asked Questions: Annual Price Change

We know that a price rise is never welcome news. We are a value brand and pride ourselves on offering a great service at a competitive price but in the face of rising operating costs it’s necessary for us to pass this on in the form of an increase to your monthly tariff.

Making these changes allow us to continue to invest in our network technology and support our commitment to maintaining our UK call centre.

Why is my monthly price increasing?

We are increasing our prices as the costs we bear to bring you your service are also increasing. Specifically increases in the wholesale cost from Openreach and other partners have made it necessary to raise the price our customers pay. Our Terms of Service make provision for us to review our pricing in April each year.

How much will my bill increase by?

The actual increase varies from customer to customer, dependent on a number of factors, such as the products that you take from us but as outlined in our Terms of Service, we can increase your price by the amount equal to the Consumer Price Index (CPI) published by the Office of National Statistics in January of each year plus an additional 3.9%. This means that your monthly bill will increase by no more than 14.4% on April 1st 2023.

By way of example, a customer paying £30 each month could see their bill increase by £4.32 this year.

Your new monthly price is clearly shown on the email we sent you informing you about this price increase and on your bill.

What should I do if I'm unable to pay my bills?

Your first step should be to Get in Touch and we’ll let you know whether there's a better value package available for you.

If you're struggling financially, you may prefer to speak with the experts directly -

Can I cancel my service?

As this increase is within the levels allowed for in our Terms of Service should you decide to leave then cancellation fees will apply. It’s always best to talk to us by giving us a call or email us at

If you are out of contract, you can cancel your service at any time by giving us a call or placing an order with another provider.

Do I need to do anything?

No, there is nothing for you to do. Your next bill will show the new monthly amount and that will be taken on the same day as usual, using the Direct Debit details we have on file for you. So long as your details are up to date, you won’t need to do anything at all.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!