Need Help?

Origin TV

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Getting started with OriginTV

4K STB 5

Getting everything plugged in:

  • Connect the HDMI cable from OriginTV to your television.

Tip - some televisions have multiple HDMI slots. Note down which slot number the OriginTV is using so you know which input to select on your television menu.

  • Connect the aerial cable from OriginTV to your home aerial.

  • Connect an ethernet cable from your OriginTV to your hub. If you would prefer to use the Wi-Fi connection, you can skip this step.

  • Connect the power cable to your OriginTV and a power socket at your home. Ensure this is switched on.

You are now ready to switch on your television and your OriginTV box. On your television please select the correct HDMI input.

The on-screen instructions will now help you with the final steps of setup:

Connecting your OriginTV to the Internet

If you have an ethernet cable plugged in then you can select continue. If you are connecting to the wireless network in your home then the available networks in range will automatically display. Select your home network and input your Wi-Fi password (this can be found on the back of your hub).

Set Parental Controls

Set a 4-digit pin for your device and choose to enable or disable Safe View. If Safe View is enabled then the 4 digit pin code will be required before any viewing.

Scanning for your channels

Your OriginTV box will scan to pick up the channels available in your area. If you do not pick up any channels then please ensure you have connected your aerial to your OriginTV box correctly.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!