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Hubs & other devices

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Getting Started with my Origin Hub

Three Steps to setting up your Origin Hub

Step One

Let's get your hub connected to our network. We need to establish what openreach socket you have in your home. If your socket has only has one port then we will need to use the microfilter provided.

If you do need to use the microfilter, plug the broadband (DSL) cable provided, from the Hub's DSL port (Coloured Grey) into the provided microfilter. You then need to plug your microfilter directly into your openreach socket.

Microfilter

If you have two ports on your openreach socket, you can plug the provided broadband (DSL) cable directly from your Hub's DSL port (Coloured Grey) into the Openreach socket.

No Microfilter

Helpful Hint: Your Openreach socket is the main socket where the phone line enters your home, usually this is found in the hallway near the front door. If you are struggling to find it or have more than one socket, have a look outside your property for any wires entering your home, then look for a white box on the wall inside.

Step Two

Now that you are wired into our network, let's power up your Origin Hub. Simply plug the supplied power cable directly from your Hub into a socket within your home and switch on that socket.

Power

After a few seconds, your Hub's power light should light up, this indicates your device has power.

Helpful Hint: If after turning on your socket, no lights appear, check that the Hub’s On/Off button (positioned on the back) is pressed in to the "On" position.

Step Three

That's it, your hub will need a few minutes to start up and configure your connection with us, then you will be able to connect your devices and start to use your Origin service. Whilst you wait, kick out the stands on the bottom of the hub and find a convenient place to set your hub.

Why not look at our tips on Hub positioning to help you find the best spot?

Your hub will have completed its configuration once the broadband (globe) light is either solid or flashing green. You will now be able to connect to the WiFi.

Help! My lights are green but I can't get onto the WiFi.

Connecting your devices

- Connect your mobile devices to your Origin Hub

- Connect your laptop and PCs to your Origin Hub

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!