Need Help?

Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Hub Delivery

The details

All of our hubs are sent out free of charge (we don't charge for postage).

We aim to send out your hub at least two days before you go live. But, due to shipping delays and other variables, these can sometimes take slightly longer.


Having some trouble?

If you have any questions, or if your hub hasn't arrived yet, please let us know on social media or by calling 0330 024 17 77.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!