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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Initial Order Payment

Planning your payments

Payment is taken at the point of order, rather than upon the activation of your service.

This first payment covers your first full month of service.

Date

For example

If you went live on November 10th, then the payment you make at the point of order will cover you until December 10th.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!