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Our Pricing Guide

Annual Price Changes

A price increase will be applied annually in April to all your charges unless we have agreed otherwise with you. We will notify you in advance of any price increase. The price increase will be equal to a percentage of:

  • an amount equal to the Consumer Price Index rate published by the Office of National Statistics in January of that year (excluding negative rates); and
  • an additional 3.9%

As an example: The price of your services is £10 per month and the Consumer Price Index rate is 1% for that year. The price increase for your services will be 4.9% (1% + 3.9%) and the price for your services will rise to £10.49 per month.

Standard Broadband Packages

Origin Broadband Origin Superfast Origin Max Fibre
During Minimum Contract £22.99º £26.99º £29.99º
After Minimum Contract £27.99º £31.99º £34.99º
Upfront Fee (Activation + Delivery)ºº Up to £15 Up to £15 Up to £15
Minimum Contact 12 Months 18 Months 18 Months
Average Download Speed 11 Mbps 36 Mbps 67 Mbps
Excess Usage Charge None (We are Unlimited) None (We are Unlimited) None (We are Unlimited)

º These are our standard prices during minimum contract (and are subject to annual inflation-linked changes). The price you pay will be less if you took a promotional offer. Please check your bill for details.

ºº Excludes any installation charges


Connection Charges

Connection charges are charged in addition to any activation or delivery charges. These charges are often referred to as "New Line" charges and occur when a new line or additional engineering work is required to activate your service. We will notify you upfront if these charges apply.

Connection Charge Up to £60

In some circumstances, it may be necessary to pass on Excess Construction Charges when work required to provide you service involves construction by one or more of our partners. All excess construction charges will be billed at cost to Origin and we will get your express consent prior to commencing any work.


Calls and Call Packages

Our Call Package standard rates:

Package Features Monthly Rental
Evening and Weekend Calls Your call to any 01,02,03, 0845 or 0870 number will be free Monday to Friday 7pm to 7am and all weekend. £3.49
Anytime Calls Any 01,02,03, 0845 or 0870 number free at anytime. £5.99
Anytime and International Featuring all the benefits of our anytime plan, you can also make calls to our 36 most popular destinations too! This is limited to 500 minutes per month. £7.49
Anytime and Mobile Featuring all the benefits of our anytime plan, you can also make calls to any UK mobile number limited to 200 minutes per month. £7.49
Anytime, Mobile and International Combining the benefits of our Internation and Mobile packages. £11.99

For all chargeable calls and services please click here to view Origin Call Tariffs Guide.

All calls will be rounded up to the next whole minute.


Our Service Addons

Addon Features Monthly Rental
Static IP For our more advanced users. You may need a static IP address if you're using email or chat servers, database servers, network equipment and VPN (Virtual Private Network). £1.49
1471 Get the last number of the person who called you. There’s no need to sign up for 1471. You just need to dial it from your home phone. Return calls by pressing 3. 1471 is a free service, but if you press 3 to return a call, you’ll be charged 25p whether the call is connected or not. Free
1571 Whether you’re away from your phone or on another call, your free answer service makes sure you never miss a call. Free
Anonymous Call Reject Stay safe from bogus or unwelcome callers. Please note that this may block genuine callers who withhold their number. Please ask friends and family not to block their number when they call. £5.79
Call Barring It's time to take control of your call bills. Protect your phone from unauthorised use by setting a pin number to lock and unlock your outgoing call capability. £2.50
Caller Display See the number of the person who calls. Program a friend or family member into your home telephone and you may also see their name on your compatible display. Free
Call Diversion There to help ensure you never miss an important call; Origin's call diversion will forward a call from your home line to a number of your choice. £2.50


OriginTV

OriginTV Lite OriginTV
Rental During Minimum Period £12.99º £16.99º
Rental After Minimum Period £14.99º £18.99º
Activation Fee Up to £30 Up to £30
Minimum Contract 12 Months 12 Months
Number of Channels 120+ 140+

º These are our standard prices during minimum contract (and are subject to annual inflation-linked changes). The price you pay will be less if you took a promotional offer. Please check your bill for details.


Admin Charges

Charge Cost per Occurance
Equipment Delivery Up to £9.99
Late Payment Fee Up to £15
Direct Debit Rejection Charge Up to £10
Non-Electronic Billing £3
Home Move Setup Fee Up to £50
Contract Admin Up to £30
Change of Package Up to £30
Recovery Interest 25% of recovery value + VAT


Hardware Cost

Device Unit Cost
Origin Hub £100
Replacement Microfilter £3
OriginTV Box £70
OriginTV 4k £120
OriginTV Soundbar £150
Replacement Remote Control £5
ASUS AC55U £89.99
ASUS AC68U £129.99

Discounts may apply to hardware costs.


Early Termination Fees

Early termination fees apply when you leave Origin within your minimum term. They are calculated based on any payments currently outstanding plus the cost of your remaining term.

Outstanding Balance + (Month Remaining x Contracted Broadband Price) + (Equipment Cost)

The equipment cost is waived when any loaned Equipment is returned to Origin. Equipment will be discounted at the following rates within early termination fee calculations:

Equipment Cease Cost
Origin Hub £50
ASUS DSL-N16U £40
OriginTV Box £40
OriginTV 4k Box £60
OriginTV Soundbar £80

Example:

Leaving at the end of month 12 on an 18 month contract charged at £20.99 where all previous bills have been paid but the Origin Hub is not returned, would result in the following early termination fee:

£0 + (6 x £20.99) + £50 = £175.94

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!