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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Parental Controls

Accessing your settings page

Open your web browser and type in 192.168.1.1 in the address bar. This will bring you to the login screen for your router interface. The username and password are both set to ‘admin’ by default (if you’ve changed this, then please enter your specified details).

Using the controls

Navigate to ‘Parental Controls’ within the ‘General’ settings menu on the left-hand side.

Toggle the ‘Enable Parental Controls’ setting.

Under ‘Client Name’, chose the name of the device you wish to apply controls for and click the ‘+’ symbol beneath ‘Add/Delete’. Then click ‘Apply’. To edit the conditions for this device, select the pencil icon under ‘Time Management’

You’re able to select the time slots where access to the internet is permitted. Once you’ve done this, click ‘Save’.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!