Need Help?

Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Router Control Panel

Why it's important

Your router’s control panel allows you to change and check any settings related to your router. From here, you can adapt your network setting to suit your personal needs.

Services - setup

How to access it

Once connected to your router, open a web browser (such as Google Chrome) and enter '' into the address bar (where you would normally enter a website address). A 'log in' screen should now appear. The default username and password will be 'admin' & 'admin' (all in lower case). If you wish, you can change this later in the 'Administration' section of the router menu.

You should now be in the control panel. From here, you can access the rest of your router’s settings.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!