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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Setting Up A Guest Network

Accessing your settings page

Open your web browser and type in 192.168.1.1 in the address bar. This will bring you to the login screen for your router interface. The username and password are both set to ‘admin’ by default (if you’ve changed this, then please enter your specified details).

Enabling the network

Navigate to ‘Guest Network’ within the ‘General’ menu on the left-hand side.

Click on one of the ‘Enable’ buttons to activate a guest network. You can enable up to three guest networks with different settings at once.

The screen will now display the settings for your guest network. We recommend changing the ‘Authentication System’ from ‘Open System’ to ‘WPA2’, but this can be left unsecured if you require.

Set up 2

Setting up the details

Next, enter your desired settings for the network, such as the SSID.

You can change the ‘Access time’ if you’d like to automatically turn off the guest network after a specified period of time.

Click ‘Apply’ once you’ve entered your required settings.

Please note that the network will reset at this point, causing a temporary loss of connection. Don't worry though, this will be so breif that it won't have any negative effect.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!