Need Help?

Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Setting Up Your Router

When is this needed?

Every router should come pre-configured as stanard. However, if you do need to perform a setup of your router, just follow the guide below to get online.


How to set it up

Once your router is connected up to the power and phoneline sockets, open a web browser (such as Google Chrome) and enter '' into the address bar (where you would normally enter a website address). A 'log in' screen should now appear. The default username and password will be 'admin' & 'admin' (all in lower case). If you wish, you can change this later in the 'Administration' section of the router menu.

The router settings page

Next, select 'Quick Internet Setup' (in the upper left of the screen) and follow the step-by-step prompts to restore your connection. The first screen will ask for your 'connection type'. Please select 'PPPoE' and click the 'Next' button. You'll need your PPP username and password to hand, which is usually written on a sticker or card that is included with your router.

If you don't have this, we will be happy to help. Just give us a call on 03300 24 17 77. Once you've entered your PPP username and password, please click the 'Next' button.

Services - setup

What about Wifi?

Now you'll need to define your wireless connection settings. Depending on your specific router model, you may have a 2.4GHz setting, a 5Ghz setting, or both. Enter your desired network name and password in the top two boxes and ensure the box is ticked which states "Copy 2.4Ghz to 5Ghz settings".

Your network name should be 'Origin Broadband' (to help you find it) and your password can be anything you like. You must make sure that your password is between 8 and 63 characters long.

You should now be up and online.

Safety first

Please notes, it is extremely important that you have a secure username and password to access your WiFi which is only shared with people you know and trust. If anyone commits an offence or undertakes any illegal activity from a home broadband connection, the bill-payer for that connection may be held legally or financially responsible.


Anything else?

Alternatively, if you need to setup your router’s WPA settings manually, you can download the ADSL Setup Guide here or VDSL (Fibre) Setup Guide here.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!