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Hubs & other devices

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Top tips when positioning your hub

A few top tips to get the most out of your Origin Hub


  1. Always keep your hub upright and off the floor. Laying your hub down or putting it on the floor will reduce the WiFi coverage in your home.


  1. Where possible, keep your hub plugged in and switched on. Switching your hub off repeatedly can result in slower speeds to your hub.


  1. Face your hub into the room and avoid blocking it with furniture.


  1. Keep the hub away from other electrical devices such as microwaves and TVs as these can affect your Wi-Fi signal quality.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!