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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Using Your Test Port

How to find it

The first step is to locate your master socket; this is usually located where the line enters your building and has ‘BT’ or ‘Openreach’ written on the faceplate.

Unplug any equipment, then carefully remove the two screws on the faceplate using a small screwdriver to reveal the test port. If your master socket doesn't have a faceplate you can skip this step.


Connecting up

To connect to it, take the microfilter or DSL cable that should be plugged into your master socket and plug it into your test port.

Micro-filter

How does this help?

The test port lives behind the faceplate of the master socket, so connecting to this should remove the possibility of any extension wiring affecting the quality of your service.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!