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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Your Contract

The specifics

At Origin Broadband, we offer our services on 12, 18, and 24 month contracts, all starting from the day you go live.

Origin is a paperless company, so you won’t receive a printed document from us except in very special circumstances.

The rules of play

When signing up to Origin you are sent a link to our Terms of Service, also available here , which are the ‘terms and conditions’ of your contract.

When signing up over the phone, you are agreeing to a verbal contract.

Mail

The breakdown

You’ll also receive an email with a breakdown of what you’ve ordered and your contract length once the order has been processed by our sales team.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!