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Get the most out of your service or easily diagnose your problems with our easy to follow guides.
Payment is taken at the point of order, rather than upon the activation of your service. This first payment covers your first full month of service.
How to use your Origin portal to view, download and print your bills with us along with lots of additional features.
We take direct debit payments on the first working day of every month. This cannot be changed for individual accounts
The best way to pay your bill is to set up a regular Direct Debit. Payments are automatically taken from your account each month, so it’s convenient and secure. Our best deals will usually be 'direct debit exclusives' too.
All of our broadband packages come with discounted premiums for a certain period, be that six or twelve months.
You can access a log of all of your call on your monthly bill. This can be accessed in your customer portal.
Let's help you understand how you get an outstanding balance and suggest the quickest ways to resolve your account.
While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!
