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Get the most out of your service or easily diagnose your problems with our easy to follow guides.
A comprehensive view of Origin's pricing structure and charges that you may incur during your time with Origin.
At Origin we are committed to protecting the interests of our vulnerable customers and, where required , putting measures and adjustments in place to support our customers.
Payment is taken at the point of order, rather than upon the activation of your service. This first payment covers your first full month of service.
We take direct debit payments on the first working day of every month. This cannot be changed for individual accounts
The best way to pay your bill is to set up a regular Direct Debit. Payments are automatically taken from your account each month, so it’s convenient and secure. Our best deals will usually be 'direct debit exclusives' too.
You can access a log of all of your call on your monthly bill. This can be accessed in your customer portal.
Let's help you understand how you get an outstanding balance and suggest the quickest ways to resolve your account.
Some quick answers to any questions you might have. Why is my monthly price increasing? How does this increase compare? What do I do now?
