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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Broadband

Origin Fibre vs Origin Max

Our two-superfast fibre broadband packages meet different needs for different households, but which one is right for you? Origin Max is up to twice as fast as Origin Fibre...

Connecting via Ethernet

A hard-wired connection is the most efficient way to connect your devices to the internet. This completely removes the wireless signal loss experienced with a wireless router. It's also how we ask our customers to test their connections.

Connecting to a Wireless Network

To connect to your wireless router, you will need to know your wireless network name and password. These will be printed on a card or sticker supplied with your router.

Static IP Addresses

As standard, all of our customers are assigned a dynamic IP address free of charge. This means that your IP address can change from time to time.

Testing Your Speed

The most important thing about your internet service is that you can do everything you want to online. We're here to help make sure that happens. Sometimes, low connection speed can affect your experience.

Improving Wireless Signal

The strength of your wireless signal depends on a range of factors. For example, older properties can have thick internal walls which can prevent any usable WiFi signal getting through.

Wireless Interference

Routers work using high-frequency radio signals. Like all radio signals, it's possible for them to pick up interference.

Diagnosing Packet Loss

Firstly, connect a PC or laptop to your router via Ethernet cable to eliminate WiFi issues. Next, open at least two command prompts by searching for CMD in the start menu.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!