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Get the most out of your service or easily diagnose your problems with our easy to follow guides.
If we start counting from the day that you order, it can take from 10-14 working days for your service to begin with us.
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A hard-wired connection is the most efficient way to connect your devices to the internet. This completely removes the wireless signal loss experienced with a wireless router. It's also how we ask our customers to test their connections.
To connect to your wireless router, you will need to know your wireless network name and password. These will be printed on a card or sticker supplied with your router.
Helping you to understand our policy around restriction and what you can do to resume service as quickly as possible.
As standard, all of our customers are assigned a dynamic IP address free of charge. This means that your IP address can change from time to time.
The most important thing about your internet service is that you can do everything you want to online. We're here to help make sure that happens. Sometimes, low connection speed can affect your experience.
The strength of your wireless signal depends on a range of factors. For example, older properties can have thick internal walls which can prevent any usable WiFi signal getting through.
Routers work using high-frequency radio signals. Like all radio signals, it's possible for them to pick up interference.
Reconnecting to the internet after a period of Network maintenance in your area. By following these simple steps, you will be able to get your service back online.
How to reconfigure your ASUS router. This article tells you how to amend or change PPPoE details to alter your session.
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