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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Phone

Call Packages

We offer a range of call packages, designed to suit your needs and save you money. These are available to purchase online as a basket upgrade, or over the phone from one of our sales advisors.

Call Tariffs

A list of Origin Broadband call tariffs. If you have any questions regarding what your package covers and what you can be charged for, please review your package or call our team.

Caller Display

If you have Caller Display activated on your line, and you’re using a compatible phone, you can choose to view information about a caller before you answer a call.

Call Barring

A list of pin codes that you can use to bar calls. Please ensure that you have the call barring add-on.

Using Your Test Port

The first step is to locate your master socket; this is usually located where the line enters your building and has ‘BT’ or ‘Openreach’ written on the faceplate.

Testing Your Phone Line

Connect a corded telephone into the test socket and check for a dial tone. If you had a noisy line but it is now clear, you can perform a quiet line test by dialing 17070.

1471 Service

How to use it Find the number of your last caller Dial 1471 Return the call Press 3 Withhold your number for a call. Dial 141 followed by the number you're calling

Voicemail

A list of commands that can be used for accessing your voicemail. Ensure that you have the voice mail add-on.

Ring Back

To use your ring back service on a compatible landline phone, please use the commands listed within this article.

Call Waiting

To use your Call waiting service on a compatible landline phone, please use the commands listed within this article.

Anonymous Call Reject

To use your Anonymous call reject service on a compatible landline phone, please use the commands listed within this article.

Call Divert

To use your Call divert service on a compatible landline phone, please use the commands listed within this article.

International Calls

Our International call packages include calls to the 36 countries that are listed in the following article.

Installing A New Phone Line

A new phone line can be required for a variety of reasons, including but not limited to the following:

Stopped Telephone Lines

If you’ve informed your former ISP that you’ll be switching provider, they may decide to stop your line.

Nuisance Calls

There are a few options to try when dealing with unwanted or nuisance calls which are listed in the following article.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!