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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.

Hubs & other devices

Getting Started with my Origin Hub

Our quick and simple 3 step guide to setting up your Origin Hub on our Broadband, Fibre and Max products.

Getting started with my ASUS N16

Using our ASUS N16? Follow this quick and simple 4 step guide to get your hub up and running with Origin.

Changing Your WiFi Password

Want to change your WiFi password to something more memorable? Not to worry, just follow these simple steps to change your WiFi password.

Checking Your Connection Speed

With help from the following guide, you can perform the most accurate test of your connection directly from your hub.

Top tips when positioning your hub

Setting your hub up in your home? Make sure you position your hub correctly to get the best possible WiFi performance

Changing Your Wireless Channel

If you're having some WiFi issues, changing your wireless channel is one of the first steps we'll recommend.

Checking Your Network Utilisation

By monitoring your network utilisation through data rates, you can see whether your network is idle, normal or busy. Follow our guide to see how it's done.

Setting Up Your WiFi Network

Wi-Fi basics. We hope that this guide will help you to set up or change your Wi-Fi username and password.

Connecting your mobile devices to your Origin Hub

Need a helpful hand to connect your mobile devices to your hub? It can be done in no time at all with this helpful guide

Connecting your laptops and computers to your Origin Hub

It's time to get your computers online, whether you're using a windows PC or a MAC, we have you covered with these steps to get you connected.

Wi-Fi demand in your home.

Homes across the UK are growing to need more from their hub/router. A few years ago, most people may have only connected five (or fewer) things to their hub. Today it's easy to have 20 or more devices connected at once!

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!