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Help & support

Get the most out of your service or easily diagnose your problems with our easy to follow guides.


Switching To Origin

It's never been easier to switch to Origin - we do all of the work for you. No MAC key, no back-and-forth, and absolutely no hassle.

The Date That Service Begins (your go live date)

If we start counting from the day that you order, it can take from 10-14 working days for your service to begin with us.

Your Contract

At Origin Broadband, we offer our services on 12, 18, and 24 month contracts, all starting from the day you go live.

Resolving Service Restrictions

Helping you to understand our policy around restriction and what you can do to resume service as quickly as possible.

Moving Home

We know that moving home can be stressful. We’ve made it as easy as possible to transfer our servce to your new address when the time comes.

Online Security

While our network is designed to be as secure as possible, you must also install Online Security or anti-virus software to protect you and those around you.

Referring A Customer

If you have a friend that’s looking for a new ISP, point them our way and you’ll benefit from their savings.

Origin Broadband Email Addresses

We don’t currently offer our customers the option of an Origin Broadband email address. There are plenty of free email providers available, including Gmail, GMX and Outlook.

If you're thinking of leaving us

You can change your mind 14 working days from the day that you ordered with us, or up until one working day before your service goes live - whichever comes first. If you leave after this (but before the end of your minimum term), you may be charged.

Can’t find what you’re looking for?

While we’ve tried to cover the most important stuff, if you’d like to suggest a topic we’ll be happy to add it to the help and support page. In the meantime, our live chat team are always ready to help!