There is a problem progressing your order, please click okay to reload the page and try again.
These Terms and Conditions ("Terms and Conditions") set out the agreement between you ("You", "Your") and OB Telecom Ltd (Company Number 13507341) whose registered address is Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT ("We", "Our").
All Our customers who use services We provide are subject to these Standard Terms. Depending on which services We provide to You, additional service terms may apply ("Service Terms"). It is important that You read these terms in full. Any reference in these Terms and Conditions to the “Standard Terms” shall be considered to include these Terms and Conditions and the relevant additional Service Terms.
Other terms that form part of Your agreement with us:
Should You change your mind about taking a service from Us, you have 14 days from the day after we accept your order, or the day after we have delivered your TV set-top box. To cancel your services with us, you will need to call 0345 071 9886.
Your agreement will last for a Minimum Period which will be laid out in your Order Confirmation. Your Minimum Period is typically between 12 and 24 months however other durations are available during promotional periods.
You must pay your bill on time by Direct Debit. If you are unable to do so, for whatever reason, please contact us to discuss an alternative agreement.
You can view all our charge at originbroadband.com/pricing
A price increase will be applied annually in April to all Your charges unless We have agreed otherwise with You. We will notify You in advance of any price increase. The price increase will be equal to a percentage of:
At the end of Your Minimum Period, Your prices will automatically switch to Our monthly rolling tariff unless otherwise agreed with us.
You can cancel Your agreement with us any time by:
If You are still within Your Minimum Period, charges may apply for cancelling your contract early. To see how these are calculated, please see our pricing guide.
If You are moving home and wish to continue using Our services, You must tell us at least 14 days in advance so We can cancel Your old service. You will be required to sign up to a new Minimum Period contract and there may be an additional administration charge.
The price of Your services is £10 per month and the Consumer Price Index rate is 1% for that year. The price increase for Your services will be 4.9% (1% + 3.9%) and the price for Your services will rise to £10.49 per month.