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Read our tips and tricks to help get the most out of your superfast internet.

Quick Fix: My speed seems to be lower than expected

Cable

Plug in to the test socket To do this, you will need to unscrew/unclip both screws/clips on the bottom of your white Open Reach phone socket. Connect the DSL filter to the test port revealed.

Screen Shot 2018-01-03 at 10.59.40

What should my speeds be? Log onto https://www.dslchecker.bt.com/ and enter your telephone number or your full address into the address checker, to see your line capabilities.

Screen Shot 2018-01-03 at 10.59.42

Perform a wired speed test. Connect your desktop or laptop to your router using an Ethernet cable, which was provided in your router box. Head to http://speedtest.btwholesale.com/ and click ‘begin test’. Take a screen shot and private message us if your speeds are lower than your line estimates.

Check out our help section for more information.

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