SSE Phone & Broadband customers click here


The Origin Acceptable Usage Policy (“Policy”) covers your usage obligations when using Origin Product’s (“Service”) and any equipment provided by Origin to you in connection with the Service. This policy forms part of your contract with us, alongside your Customer Terms and Conditions (“T&Cs”).

    1. “We”/ “Us” references OB Telecom Ltd trading as Origin Broadband.
    2. “You” references the Contract holder and anyone else that uses your Service. This includes anyone who accesses your Service due to the removal or failure to maintain the wireless encryption security on your hub.
    3. Products supplied to you by OB Telecom Ltd trading as Origin Broadband on behalf of a Third-Party Company may have separate T&Cs, which will also apply.
    4. This policy may be amended or updated at any time. It is your responsibility to regularly check for updates at Your continued use of the provided Service after any changes to this policy constitutes your acceptance of the amendments
    1. Our Service may only be used for personal or legitimate consumer purposes. The Account Holder always remains fully responsible for any use of the Service by you or anyone else connected and is solely responsible for the use of the internet and any Web spaces owned.
    2. You must not:
      1. Use Our Service for any activity that may be offensive, threatening, defamatory, racist, abusive, harassing, obscene or indecent.
      2. Conduct any activity that is harmful to a minor. This is strictly prohibited and may result in immediate Service termination and a report to the relevant authority.
      3. Cause or potentially cause damage to Our, or any contracted third party’s, name, or reputation.
      4. Use Our Service to bulk send unsolicited emails and/or messages. This applies to anything that traverses your network.
      5. Allow your computer or network to be configured in such a way that it can be used to disrupt the internet or any other third-party network.
      6. Resell any element of Our Service without prior written consent.
      7. Establish, install, or use a device for the purpose of making large volumes of calls. Commonly referred to as a gateway device.
      8. Spend more than £300 a month or £50 for any single transaction when making calls across Our Services.
    3. You are responsible for:
      1. materials or content you access or place online.
      2. what you say or do online
      3. materials or data on equipment that you connect to Our Services.
      4. websites or servers that you own, run or control using Our Services.
      5. making sure your network and devices are properly protected.
        1. Firewalls
        2. Antivirus
        3. Adequate Encryption protection
      6. Any call made from or to your unique Caller Line Identifier (Phone Number).
    4. You must not use Our Service for anything illegal or unlawful according to the Laws of the United Kingdom. This includes but is not limited to:
      1. Promoting or advancing criminal activities, including terrorism, human trafficking, or modern slavery.
      2. Hacking devices, computers, systems, or networks without consent to perform this ethically.
      3. Impersonating the identity of someone else, or otherwise misrepresenting who you are
      4. Infringing on a third parties copyright or intellectual property
      5. Sending information that has forged addresses or is deliberately constructed to adversely affect remote machines or other computer systems.
    5. We may, in certain circumstances, be legally obliged to disclose information to relevant authorities, regulators, law enforcement or other third parties. We reserve the right to notify these entities of any acts that may constitute alleged unlawful conduct.
    1. Under no circumstances may you adapt, modify or reverse engineer any part of Our Services or the equipment We have sent you.
    1. At Our sole discretion, We may run monitoring systems or undertake periodic usage checks to ensure that you remain compliant with this policy’s terms. By accessing the internet using Our Service, you are deemed to have granted us permission to access and monitor your computer systems and networks.
    2. If We become aware that you may have breached this policy, We reserve the right to take any of the below action We deem appropriate.
      1. Conduct a detailed investigation into your Service usage.
      2. Notify you of any potential breach by email.
      3. Contact you to gather more information or to discuss concerns.
      4. Issue a formal written warning.
      5. Restrict your access to the Service.
      6. Suspend your access to the Service with immediate effect; and/or
      7. Terminate your account with us. We reserve the right to do this without any notice.
      8. Report any event or action to the relevant legal authority.
    3. We will always use any action as a last resort and try to work with you to rectify any issue.
  5. Other
    1. The Copyright, Trademarks, domain names and other intellectual property rights in any content, software, or other materials We provide to you belong to Our suppliers or us. We grant you a license to use these materials to receive Our Services, but you agree not to copy, modify, publish, or further distribute these materials.
    2. We are not responsible for any third-party content or material which may be accessible through Our Services.
    3. If you have purchased Our Service for your business and have confirmed this to us, your use of the Service on a Commercial basis is authorised subject to you complying with the remainder of this agreement.
    1. If you would like to make a complaint about someone’s use of the Service or concerning any content accessible over the Service, please contact us on 0345 071 9886.